Privacy Policy
Effective Date: January 1, 2025
1. Personal Information Collected from Clients
YouWell Collective is committed to protecting the privacy of our clients. In the course of providing therapy services, we may collect the following personal information:
Name, address, phone number, and email address
Date of birth and demographic information
Payment and billing details
Medical history, mental health history, and therapy-related information
Emergency contact details
Any other information voluntarily provided by clients for the purpose of treatment
2. Purpose for Collecting Personal Information
The personal information collected from clients is used for the following purposes:
To provide psychotherapy and mental health services
To communicate with clients regarding appointments, billing, and service updates
To maintain accurate and complete medical and therapy records
To comply with legal and regulatory requirements
To improve the quality of our services
To ensure the safety and well-being of clients
3. Sharing of Customer Information
We respect the confidentiality of our clients and do not share personal information with third parties, partners, or joint ventures, except as required by law or with the client’s explicit consent.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Personal information may only be disclosed under the following circumstances:
When required by law, court order, or legal process
To protect the safety of our clients, staff, or others in cases of emergency
With the client’s written consent for coordination of care with other healthcare providers
We take all necessary measures to ensure the security of personal information and maintain compliance with applicable privacy laws and professional ethical standards.
For any questions or concerns regarding our privacy policy, please contact us at info@youwellcollective.com.
By using our services, clients acknowledge and agree to the terms outlined in this Privacy Policy.